Last updated: April 1, 2026
By accessing or using the CloudStorage.io service ("Service"), including any associated APIs, websites, and applications, you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you may not access or use the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
CloudStorage.io provides S3-compatible object storage services hosted in European Union data centers. The Service allows you to store, retrieve, and manage data objects via an API that is compatible with the Amazon S3 protocol. Features include but are not limited to:
The Service is designed for general-purpose object storage. It is not intended for use as a primary database, real-time file system, or content delivery network, though you may use it as a storage backend for such systems.
To use the Service, you must create an account by providing a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials, including your S3 access keys and secret keys.
You agree to: (a) provide accurate and complete registration information; (b) maintain the security of your password and access keys; (c) promptly notify us of any unauthorized use of your account; and (d) accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this policy, including removing data, suspending or terminating accounts, and reporting violations to law enforcement authorities.
You retain all rights to the data you upload to the Service ("Your Data"). We do not claim ownership of Your Data and will not access, use, or disclose it except as necessary to provide the Service or as required by law.
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Your Data is stored exclusively within the European Union, in data centers located in Finland and Germany.
You are responsible for ensuring that Your Data complies with all applicable laws and regulations, and that you have obtained all necessary consents and permissions to store such data using the Service.
The Service is billed at a flat rate of $5.00 USD per terabyte (TB) of provisioned storage per month. Storage is provisioned in whole terabyte increments. There are no additional charges for bandwidth, API requests, or data egress.
Billing occurs monthly. Payment is processed via Stripe. By providing a payment method, you authorize us to charge the applicable fees to that payment method on a recurring basis. All fees are non-refundable unless otherwise stated.
If a payment fails, we will notify you and provide a reasonable grace period to update your payment information. If payment is not received within 14 days of the due date, we may suspend your account. Data associated with suspended accounts will be retained for 30 days, after which it may be permanently deleted.
We reserve the right to modify our pricing with at least 30 days' notice. Pricing changes will apply at the beginning of your next billing cycle following the notice period.
We target 99.9% uptime for the Service, measured on a monthly basis ("Uptime SLA"). Uptime is defined as the percentage of time the S3 API endpoint is operational and responsive to authenticated requests.
The Uptime SLA excludes: (a) scheduled maintenance, which we will announce at least 24 hours in advance; (b) force majeure events; (c) issues caused by your equipment, software, or network connectivity; and (d) actions taken due to violations of these Terms.
If we fail to meet the 99.9% Uptime SLA in a given calendar month, you may request a service credit equal to 10% of your monthly fee for each full 0.1% of downtime below the 99.9% threshold, up to a maximum credit of 50% of your monthly fee. Credit requests must be submitted within 30 days of the end of the affected month.
Service credits are your sole and exclusive remedy for any failure to meet the Uptime SLA.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOUDSTORAGE.IO AND ITS OPERATORS, AFFILIATES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
While we implement cross-datacenter replication and take reasonable measures to protect your data, the Service is not a substitute for a comprehensive backup strategy. You are responsible for maintaining independent backups of any critical data stored using the Service.
You may terminate your account at any time through the dashboard or by contacting us at [email protected]. Upon termination, your access to the Service will cease at the end of your current billing period.
We may terminate or suspend your account immediately, without prior notice, if: (a) you breach any provision of these Terms; (b) you fail to pay fees when due and do not remedy the failure within the grace period; (c) we are required to do so by law; or (d) we discontinue the Service entirely.
Upon termination, we will retain Your Data for 30 days to allow you to download it. After this 30-day period, Your Data will be permanently deleted from our systems, including all replicas. We have no obligation to retain or forward any data after this period.
All customer data is stored exclusively within the European Union. Our data centers are located in Helsinki, Finland and Falkenstein, Germany, operated on dedicated infrastructure. Data is never transferred outside the EU/EEA as part of normal service operations.
We act as a data processor with respect to any personal data that you store using the Service, and you act as the data controller. We process such data only according to your instructions and as necessary to provide the Service. Upon request, we will enter into a Data Processing Agreement (DPA) that meets the requirements of Article 28 of the GDPR.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit (TLS 1.2+), access controls, and regular security assessments. For a full description of how we handle personal data, please refer to our Privacy Policy.
We may modify these Terms at any time. For material changes, we will provide at least 30 days' notice by email to the address associated with your account and by posting the updated Terms on our website. Non-material changes (such as clarifications or formatting updates) may take effect immediately upon posting.
If you do not agree with the modified Terms, you must discontinue use of the Service before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.
Governing Law. These Terms are governed by the laws of Finland, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Helsinki, Finland.
Entire Agreement. These Terms, together with the Privacy Policy and any Data Processing Agreement, constitute the entire agreement between you and CloudStorage.io with respect to the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
If you have any questions about these Terms, please contact us at:
Email: [email protected]